Referrals and emergencies do not keep business hours. When a hospital discharge planner or a worried family calls at 2 a.m., the agency that answers wins the case.
An ABS After Hours & On-Call VA keeps your agency reachable around the clock. Your VA triages incoming calls, captures referrals, dispatches per your protocols, and escalates true emergencies, so you never lose a placement or leave a client without support overnight.