How a Virtual Assistant Transformed Hiring and Accelerated Growth at Happier at Home | Client Testimonial
When small businesses like Happier at Home face the challenge of growth, the right support can make all the difference. Patrick, one of our valued clients, recently shared his powerful experience of how Ascension Business Solutions’ Virtual Assistants helped his business thrive.
If you’re wondering whether a Virtual Assistant (VA) could truly make a difference for your home care business, Patrick’s story is a must-read.
Before Hiring a Virtual Assistant: The Struggles
Before partnering with our team, Patrick faced significant challenges, particularly in hiring and onboarding caregivers.
“Our biggest challenge centered around hiring. We struggled with having the time and resources to properly screen, onboard, and support caregivers as a small company,” Patrick shared.
Because of limited time, crucial tasks sometimes lacked the thoroughness they deserved. It wasn’t just about getting more hands — it was about building a smarter, more efficient process.
How Our Virtual Assistants Made an Impact
Bringing in a Virtual Assistant from Ascension Business Solutions immediately freed up Patrick and his team to focus on strategic initiatives.
“Having the Virtual Assistant help with onboarding was tremendous. We even found some outstanding caregivers thanks to her interview and screening processes.”
Moreover, when the business needs evolved — requiring a VA with stronger sales and marketing communication skills — our team quickly adapted, providing the right fit to keep Patrick’s business moving forward.
Smooth and Strategic Onboarding Experience
Patrick highlighted the exceptional onboarding process led by Reggie from our team:
“I loved the tight feedback loop. Regie made sure to fully understand the role our VA would play, and stayed involved with proactive communication.”
We worked closely with Patrick’s office team, ensuring that both his company and the VA were aligned from day one, setting up a partnership built on clear expectations and mutual success.
The Power of End-of-Day Reports
One major game-changer for Patrick? Daily reports and structured updates.
“The End-of-Day reports have been the most helpful. Even if I couldn’t check in face-to-face, I knew exactly what was accomplished. We’ve even adopted your reporting format across our office.”
Knowing how each work hour was spent gave Patrick greater control and clarity over business operations — something every business owner needs for sustainable growth.
Enhancing Work-Life Balance
Although Patrick is still in the early phases of growing his company, having a reliable Virtual Assistant gave him more breathing room.
“Our VAs have allowed us to attend meetings, handle full-day events, and focus on bigger picture tasks without worrying about incoming calls or caregiver communication.”
It’s not just about saving time; it’s about reclaiming the ability to work on the business, not just in the business.
Seamless Team Integration
One key to Patrick’s success was how he intentionally integrated the Virtual Assistants into his team.
“We made sure our VA didn’t just feel outsourced. She was included in meetings, updates, and team wins, even if some tasks were outside her direct scope.”
Building a culture where VAs are fully part of the team ensured smoother workflows, better communication, and a stronger company culture.
Patrick’s Advice to Home Care Business Owners
For those still unsure about hiring a Virtual Assistant, Patrick offered clear advice:
“From a cost-benefit perspective, it’s very effective. If we grow more, I would absolutely hire another VA before adding more in-house staff. It saves costs and provides flexibility.”
Patrick emphasized that clear expectations, tight communication, and proactive management are critical to getting the most out of Virtual Assistant services.
Ready to Experience the Same Success?
Patrick’s journey with Ascension Business Solutions is proof that the right Virtual Assistant can transform your business — improving efficiency, freeing up your time, and supporting your growth without the heavy costs of in-house staffing.
If you’re ready to delegate smarter and grow faster, book a strategy call with us today.