How Thema Home Care Found Efficiency, Relief, and Trust in Ascension’s Virtual Assistants
Running a home care agency isn’t just about delivering compassionate care—it’s about managing an ever-evolving web of operations, client needs, scheduling demands, and staffing gaps. For Jennifer Allen, Executive Director of Thema Home Care, this struggle was all too familiar—until she discovered Ascension Business Solutions.
Jennifer Explains
“We had used another company before Ascension and really struggled,”
The issue? Unreliable support, poor communication, and constant worry.
“We still had to be glued to our phones during on-call hours. We couldn’t unplug—even after hours.”
But that all changed with the introduction of Virtual Assistants (VAs) from Ascension Business Solutions.
✅ Real Support That Doesn’t Sleep
Ascension’s virtual professionals didn’t just show up—they became part of the team. From the start, Jennifer noticed the level of dedication and smooth onboarding.
Her VA was a quick learner, proactive, and even trained future VAs as the agency expanded coverage.
“He asked all the right questions and picked things up quickly. When we grew our team, he even trained the next VAs. It was seamless.”
📋 Organized, Communicative, and In Control
One of the most significant differences came in the structure and communication.
From daily shift-end reports to well-crafted SOPs and instructional videos, Thema Home Care saw a new level of clarity.
“We didn’t even have to create the SOPs. Ascension delivered them—and they were so well done, I even used the videos myself when I had scheduling questions!”
What stood out most was the proactive communication. When a VA planned time off, they had already arranged coverage and shared an updated schedule—before Jennifer even asked.
“There’s never any concern about gaps. It’s already handled.”
🌙 From Burnout to Balance: A Real Impact
The relief was palpable.
“Before, weekends on-call felt like we worked all weekend. Now, we have diligent VAs who manage it all and just fill us in. It’s made a huge shift in our quality of life.”
In fact, Jennifer jokes that her VA finds shift coverage faster than she can.
🤝 A True Extension of the Team
More than just hired help, Thema Home Care’s VAs became trusted extensions of their internal staff.
“They’re diligent, kind, and reliable. We truly enjoy working with them. It feels like a partnership.”
🚀 From Doubt to Devotion: Would They Recommend Ascension?
Absolutely.
Jennifer didn’t hesitate.
“It’s a huge weight off. You have skilled, professional support covering you 24/7. I honestly can’t imagine going back.”
Are you still losing time, peace of mind, and productivity managing everything yourself?
Let our trained Virtual Assistants do the heavy lifting—just like we did for Thema Home Care.
👉 Book a Strategy Call Now and discover how you can scale smarter, reduce stress, and regain control of your agency
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