Services
GROW YOUR BUSINESS HERE!
Our VAs are 50 to 60% lower in costs than hiring an in-person candidate. Plus, you can add a new professional WITHOUT the headaches of payroll, taxes, offering benefits like healthcare, PTO, 401k or incurring any costs related to office equipment. That’s even more savings for your company!
Together with your Virtual Assistant, we will get your business processes clear, consistent, and calibrated for growth. Over the next few weeks, you will delegate tasks then we will transcribe your process and together we will fine-tune it and streamline it!
✔ Create job ads on various platforms and screen resumes for qualified candidates.
✔ Schedule and conduct interviews, coordinating second in-office interviews if necessary.
✔ Enter candidate information into Applicant Tracking Systems and send employment paperwork via digital signing platforms.
✔ Conduct reference checks, background checks, and gather necessary compliance paperwork.
✔ Update candidate tracking sheets and coordinate orientation with the team and candidates.
✔ Enter new client data into EMR systems and monitor/respond to e-fax systems.
✔ Conduct initial calls to potential clients to verify information and answer inquiries.
✔ Manage and coordinate caregiver visits using EMR, ensuring minimal missed visits and confirming shifts via email.
✔ Communicate with caregivers through calls, texts, and emails to fill open shifts and confirm availability.
✔ Create reports, cover weekends, holidays, and nights, and ensure seamless coordination.
✔ Ensure timely Start of Care by obtaining necessary information, consents, and handling new/delay orders.
✔Contact case managers, discharge planners, and hospitals to confirm acceptance of referrals.
✔Use portals like Epics, Allscripts, and CORHIO to gather and attach necessary patient information for coding.
✔ Enter new clients/patients into systems like WellSky, HomeCare Home Base, AxisCare, and eRSP.
✔ Create fax requests for doctors, verify PCP, set up follow-up appointments, make welcome calls, and run insurance eligibility checks.
✔ Schedule meetings and follow up with referral sources to strengthen relationships.
✔ Contact clinics and hospitals via calls and emails to promote staffing solutions.
✔ Send newsletters, draft emails, and assist with marketing campaigns.
✔ Manage and update CRM records with client and prospect details.
✔ Respond to inquiries, track outreach efforts, and provide engagement reports.
✔ Provide after-hours support for urgent scheduling and last-minute changes.
✔ Monitor and respond to calls, emails, and messages from clinicians, patients, and families.
✔ Cover shift cancellations by securing available clinicians and coordinating emergency visits.
✔ Update EHR/EMR systems in real-time and maintain detailed records of after-hours communications.
✔ Ensure compliance with visit requirements and escalate critical cases to management or clinical supervisors.
✔ Migration of home assessments, payment authorizations, and historical data to ensure seamless access to essential client records.
✔ Transfer and organization of documents related to inactive clients and caregivers for accurate record-keeping.
✔ Management of referrer information and detailed notes from current clients and caregivers.
✔ Processing and verification of caregiver credentials and care plans to ensure compliance and continuity of care.
✔ Dedicated data entry support to facilitate an efficient and error-free system transition.