Our VAs are 50 to 60% lower in costs than hiring an in-person candidate. Plus, you can add a new professional WITHOUT the headaches of payroll, taxes, offering benefits like healthcare, PTO, 401k or incurring any costs related to office equipment. That’s even more savings for your company!
✔ Create job ads on various platforms and screen resumes for qualified candidates.
✔ Schedule and conduct interviews, coordinating second in-office interviews if necessary.
✔ Enter candidate information into Applicant Tracking Systems and send employment paperwork via digital signing platforms.
✔ Conduct reference checks, background checks, and gather necessary compliance paperwork.
✔ Update candidate tracking sheets and coordinate orientation with the team and candidates.
✔ Enter new client data into EMR systems and monitor/respond to e-fax systems.
✔ Conduct initial calls to potential clients to verify information and answer inquiries.
✔ Manage and coordinate caregiver visits using EMR, ensuring minimal missed visits and confirming shifts via email.
✔ Communicate with caregivers through calls, texts, and emails to fill open shifts and confirm availability.
✔ Create reports, cover weekends, holidays, and nights, and ensure seamless coordination.
✔ Ensure timely Start of Care by obtaining necessary information, consents, and handling new/delay orders.
✔Contact case managers, discharge planners, and hospitals to confirm acceptance of referrals.
✔Use portals like Epics, Allscripts, and CORHIO to gather and attach necessary patient information for coding.
✔ Enter new clients/patients into systems like WellSky, HomeCare Home Base, AxisCare, and eRSP.
✔ Create fax requests for doctors, verify PCP, set up follow-up appointments, make welcome calls, and run insurance eligibility checks.
✔ Schedule meetings and follow up with referral sources to strengthen relationships.
✔ Contact clinics and hospitals via calls and emails to promote staffing solutions.
✔ Send newsletters, draft emails, and assist with marketing campaigns.
✔ Manage and update CRM records with client and prospect details.
✔ Respond to inquiries, track outreach efforts, and provide engagement reports.
✔ Provide after-hours support for urgent scheduling and last-minute changes.
✔ Monitor and respond to calls, emails, and messages from clinicians, patients, and families.
✔ Cover shift cancellations by securing available clinicians and coordinating emergency visits.
✔ Update EHR/EMR systems in real-time and maintain detailed records of after-hours communications.
✔ Ensure compliance with visit requirements and escalate critical cases to management or clinical supervisors.
✔ Migration of home assessments, payment authorizations, and historical data to ensure seamless access to essential client records.
✔ Transfer and organization of documents related to inactive clients and caregivers for accurate record-keeping.
✔ Management of referrer information and detailed notes from current clients and caregivers.
✔ Processing and verification of caregiver credentials and care plans to ensure compliance and continuity of care.
✔ Dedicated data entry support to facilitate an efficient and error-free system transition.