At Senior Helpers East San Diego, growth isn’t always loud. It doesn’t make a grand entrance. Instead, it often arrives quietly, behind the scenes — like an increased workload in the scheduling department. For the team at Senior Helpers, that growth was noticed when tasks began piling up faster than they could be handled, and responsibility started to shift onto the same few individuals.
This was the moment when Senior Helpers decided to take action — not by adding unnecessary positions, but by recognizing potential and developing leadership from within. This is the story of how Kim Maligo, a Virtual Assistant (VA) with Ascension Business Solutions, went from supporting the team to leading it as the new Scheduling Supervisor.
Kim Maligo’s promotion wasn’t a marketing move or a top-down directive. It wasn’t engineered by any consultant or vendor. It was an organic decision by the franchise owner who recognized Kim’s reliability, leadership, and commitment to the operational needs of the agency.
This promotion wasn’t based on traditional leadership credentials; it was based on results. Over time, Kim demonstrated that she didn’t just complete tasks — she took ownership of outcomes. She wasn’t just managing schedules, she was preventing chaos. She wasn’t just responding to problems; she was proactively solving them.
This approach is a game-changer for home care owners looking to scale operations without the constant stress of overhiring, overspending, or losing control of day-to-day tasks.
So, what does this story mean for home care owners? It shows that having the right VA can make all the difference. This wasn’t about hiring the perfect assistant from day one. Kim’s success was built on a foundation of trust, ongoing support, and, most importantly, room to grow into the role.
At Ascension Business Solutions, we don’t place VAs who are expected to be “perfect” right from the start. Instead, we focus on placing the right person — someone who is adaptable, coachable, and capable of growing into a leadership role. The result? A stronger, more capable team member who takes ownership and drives results.
Kim’s story isn’t unique, but it’s a powerful reminder that the right VA can do more than just fill a gap. They can step up, take charge, and grow with the company in ways that benefit both the agency and its clients.
Home care agencies often face the challenge of building leadership without adding extra payroll. This is where VAs like Kim come in. Instead of overhiring or placing leadership externally, Senior Helpers East San Diego invested in developing leadership from within. The result? A low-risk, high-reward model that allowed them to maintain operational stability while expanding capacity.
This isn’t just about staffing. It’s about building a sustainable, scalable system where leadership is nurtured and grown in alignment with the company’s values and goals. For home care owners, this approach ensures higher continuity, reduced turnover, and a stronger alignment with the agency’s mission.
Kim didn’t succeed because she was perfect. She succeeded because she was:
Properly vetted
Supported consistently
Given room to lead
The process didn’t just fill a role; it developed leadership in the function that matters most — scheduling. Senior Helpers East San Diego didn’t outsource leadership, they built it from within, resulting in more than just a satisfied VA — they developed a trusted leader.
We would like to extend our heartfelt gratitude to Senior Helpers East San Diego for their trust and support throughout Kim’s journey. It’s not every day that a franchise owner takes a chance on a Virtual Assistant and invests in their growth and development. This trust not only elevated Kim but also solidified the deep collaboration between Ascension Business Solutions and Senior Helpers.
Senior Helpers recognized the value in empowering their team, and Kim’s promotion is a testament to the mutual dedication to growth, stability, and leadership. We are incredibly thankful for their partnership, which has allowed us to demonstrate the true potential of a well-supported and developed VA. Their belief in Kim, and in Ascension Business Solutions, speaks volumes about their commitment to creating strong, sustainable teams.
For home care owners considering expansion, Kim’s promotion offers a clear path forward. The goal isn’t perfection on day one. It’s about investing in people, trusting them, and providing the right environment for them to thrive.
By strategically placing VAs who can grow, adapt, and take ownership, agencies can build long-term value without the constant churn of hiring and firing. The goal isn’t just to staff positions; it’s to develop a team that takes initiative, solves problems, and helps scale operations in a sustainable way.
If you’re ready to move beyond basic task coverage and start building a leadership layer inside your home care agency, the next step isn’t more hiring. It’s better alignment.
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